Client-Centricity In South African Retail Banking

Predicting retail banking customers’ attitude towards Internet banking services in South Africa

11This paper investigates the predicators of retail banking customers’ attitude towards the adoption of Internet banking services in South Africa. This study extended the Technology Acceptance Model (TAM) by including trust, subjective norm and demographic variables, and presents an empirical validation in South Africa. The results suggest that perceived usefulness, perceived ease of use and tr...

Competition in Nordic Retail Banking

Cryptographic Key Management principles applied in South African Internet Banking

The convenience of Internet Banking and the breadth of functionality that it provides to its users have made it exceptionally popular, especially in countries like South Africa. Gone are the days of standing in long queues in the bank just to authorise a debit order or to get an account statement. But where accountholders in the past had to enter a secret PIN into a closed and secure system (e....

South African Online Banking: Who Carries The Risk?

Today, Internet fraud occurs more and more frequently, and its devastating effects for organisations, such as banks, as well as their clients constitutes a continuous nightmare for all parties concerned. With regard to criminal and civil liability of the bank as well as that of the customers, the role the Information Security Policy plays in an organisation, and the possibly binding force of in...

Perceived Barriers of Innovative Banking among Malaysian Retail Banking Customers

This study aims to identify perceptual barriers of Internet banking adoption among Malaysian retail banking customers. The perceptual barrier factors that analyzed were difficulty to operate, hassle to use, unreliable, perceived risk and high connection fees. This study employs a quantitative approach using questionnaire survey at selected banks in Malaysia. The results indicate that there are ...